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Developing a digital banking presence is a daunting task, especially when you consider the financial resources and education needed to achieve telephone, online, mobile, and other digital banking capabilities. Where to start? That’s where this book comes in. It’s a quick and easy read, the tips are simple to implement, and you may even find a little banking humor to help you through the process.
There are other books written on this subject, but what is missing is an execution guide. We need a quick and dirty manual that tells us how to implement digital banking services. This is a short, to the point, and action-oriented (rather than theoretical) book.
Innovation is certainly required, but it’s not always about technology. Rather it is about using what you already have in different ways to create change. Not every bank or financial institution has huge resources, leadership that supports digital transformation, or fully engaged employees with a digital mindset. So the idea is to provide useful tips that you can execute easily in the current environment of your company - with or without significant investments.
Even if your company has been offering digital banking services, this book can help you build out that part of your business further by assisting with areas such as:
NEW USERS: How can you best encourage your existing customers to adopt online banking?
INCREASED USAGE: How can you get your customers to take advantage of the full range of digital services you provide?
IMPROVED SYSTEMS: Technology changes with remarkable speed, and users are always looking for ways to make their lives easier and their banking more secure. As the saying goes, “Life moves pretty fast …”
MULTI-CHANNEL BUSINESS NEEDS: How can you seamlessly incorporate your digital banking services with your business model?
EMPLOYEE BUY-IN: How can you get your frontline staff to embrace systems they may view as replacing … frontline staff?
Understanding Your System: Most importantly, you need to feel comfortable with digital banking and have a strong sense of where the market is going, what’s working, and what isn’t.
Digital banking is the future of financial institutions. This book will help you get there in simple, actionable steps. Whatever your position in your company, whether you’re enthusiastic about sailing forward or still uncertain about stepping off the dock, let’s take this journey together.
- Sales Rank: #344171 in eBooks
- Published on: 2015-06-22
- Released on: 2015-06-22
- Format: Kindle eBook
About the Author
Tolga Tavlas has seventeen years of expertise as an executive in conceiving and implementing internet and mobile solutions that elevate brand image, maximize online security, generate revenues and provide cost-effective transaction migration to digital channels. Currently, Tolga has been working for UniCredit Bank as expatriate responsible for delivering digital insight among twelve CEE countries, and creating new interactions between web, internet banking and mobile channels to create a seamless Omni Channel Experience and enhancing this experience with better digital offerings. Tolga also specializes in the cyber-security area, coordinating business/security units, and provides concrete recommendations for mitigating sophisticated cyber threats. He has been acknowledged throughout his career as a customer-centric, analytical leader and trouble-shooter. Tolga is a world class professional with progressive Digital Business experience accumulated from his work with Consulting and Financial Services industries throughout Europe and Turkey.
Most helpful customer reviews
2 of 2 people found the following review helpful.
Calling all Banking Professionals!
By Book Grrrl
The banking industry has been around for thousands of years, and there have been at least as many new products and services introduced in that time. But many banks are still doing business as if they are trading grain in ancient Assyria. In Digital Banking Tips: Practical Ideas for Disruptors! Tolga Tavlas uses his seventeen years of industry experience to help you step into the twenty-first century.
Tolga’s light tone and practical advice make his topic come to life. There are no tables of dry data or theoretical ramblings here; it is all about actions that you can take to move your institution toward digital and mobile banking solutions. This book will help you get your peers, your customers, and even your boss on board with your plans. It will even help you gain support from your frontline staff, who may see online banking as a threat to their job security.
If your bank is already offering online and mobile services, the book offers excellent tips for improving customer retention, maximizing profits, and improving security. The author’s international banking experience means that this book has a broad perspective, and it will provide valuable insight wherever you are in your journey toward digital banking.
Digital Banking Tips: Practical Ideas for Disruptors! is a quick but meaningful read that is well worth your time.
2 of 2 people found the following review helpful.
What you need to know about digital banking
By vermont reviewer
Excellent tips for the everyday user and also the professional. Whether you know a lot about digital banking or would like to know more this book will help you learn more of what you need to know. Well written and with just the right amount of humor. Written by one who knows and understands the digital banking world. Tolga Tavlas has done a wonderful job with putting the information in book form.
2 of 2 people found the following review helpful.
Well written and full of useful contents!
By Massimo A.
This book is extremely interesting for all people working on digital banking. The most incredible result reached by the Author is that it is absolutely interesting for all people to understand the topic, being written in a very clear and communicative way.
Definitely suggested!
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